Automation
C21NET
Property agency case study
6 weeks of automation: 3x capacity and 70% lower operating costs.
AI Workflow Automation
Hand repetitive work to AI, so your team can focus on what matters
We automate the repetitive daily work of Hong Kong businesses: turning documents and PDFs into structured data, answering enquiries with a 24/7 bilingual AI assistant, and logging and following up with customers automatically. For property agency C21NET, that meant 98% faster processing and 3x capacity in 6 weeks.
98%
faster processing (30 minutes → 30 seconds)
70%
lower operating costs
3x
business capacity
40%
higher conversion
What we automate
Document processing
Extract data from PDFs, forms and receipts into structured data in seconds, with 90%+ accuracy and a human review step.
24/7 bilingual AI assistant
Instant Chinese and English replies to website and messaging enquiries, even after hours.
CRM & follow-up
Enquiries logged and assigned automatically, with follow-up reminders and one place for customer data.
Automatic publishing
Enter content once and publish it in Chinese and English across your website and platforms.
System integration
Connect Odoo, spreadsheets, online platforms and messaging tools so data flows on its own.
Reports & alerts
Scheduled reports, and instant alerts to the right person when something needs attention.
Example: automation for a property agency
C21NET used to spend 30 minutes of manual data entry on every listing, typed twice for English and Chinese. Here's the automated flow:
- 01
A property PDF arrives
An owner or colleague uploads the listing document.
- 02
AI extracts the details
Size, price, address and more, read automatically with 90%+ accuracy.
- 03
Bilingual listing in 30 seconds
Chinese and English listing content generated and published to the website.
- 04
Enquiries handled
The AI assistant replies instantly; enquiries are logged in the CRM with follow-up reminders.
The same approach works for any team that re-types data, answers the same questions or follows up with customers — retail, services, property management and more.
Related work
FAQ
What kind of work can be automated?
Repetitive, rule-based work fits best: entering data from documents, answering common enquiries, following up with customers, publishing content and building reports. In the free consultation we find the part that's most worth automating first.
Is this only for property agencies?
No. C21NET is our flagship case study, but the same approach works for retail, services, property management and any team that handles the same data or questions over and over.
How accurate is AI document extraction?
Over 90% accuracy, with a human review step kept in place. At C21NET it cut processing from about 30 minutes to 30 seconds per document.
Can it work with our existing systems?
Yes. We've integrated Odoo, spreadsheets, online platforms and messaging tools, and we start by understanding the tools you already use.
Have an idea? Start with 30 minutes.
Whether it's an online store, an app or automating how you work today, we'll tell you honestly what fits best.